Last updated October 1, 2026

Privacy Policy

This Privacy Policy explains how Fleur Pay LLC ("Fleur Pay", "we", "us") collects, uses, and shares information when you use our websites, checkout, and related services (the "Services").

1. Information we collect

Information you give us.

• Contact details such as your email address and phone number, used to sign in and verify your identity with a one-time code.
• Information you provide when requesting access or booking a call, such as your name, email, company, and any notes.
• For merchants, business and identity information required for verification (KYC/KYB) and payouts.
• Messages you send to our support team.

Information created when you use the Services.

• Transaction details such as amount, currency, merchant, time, order identifiers, and status.
• Wallet addresses and on-chain transaction data. Blockchain transactions are public by nature.
• Device and usage data such as IP address, browser type, and pages visited.
• Approximate location (country and region) derived from your IP address, used to determine whether the Services are available where you are.

Information from Partners. Our licensed financial partners may share with us the status and results of payments, wallet creation, and identity verification.

Camera. If you use the QR code scanner, your camera is accessed in your browser only to read the code. We do not record or store camera images.

We do not collect full card numbers. Card and Apple Pay details are handled directly by our Partners and Apple.

2. How we use information

• To provide, operate, and secure the Services, including sign-in and processing payments.
• To verify identities and meet legal obligations such as anti-money-laundering and sanctions screening.
• To detect, prevent, and investigate fraud and abuse.
• To provide support and communicate with you about the Services.
• To understand usage and improve the Services.
• To enforce our Terms of Service.

We do not sell your personal information, and we do not use it for third-party advertising.

3. How we share information

• Financial partners, which provide wallets, payment processing, currency conversion, and verification.
• Merchants you pay, who receive the transaction details needed to fulfil your order.
• Service providers that help us run the Services, such as hosting (Vercel) and scheduling (Cal.com), bound by obligations to protect your information.
• Legal and safety: when required by law, regulation, or legal process, or to protect the rights, property, or safety of Fleur Pay, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Cookies and similar technologies

We use cookies and local storage that are necessary to keep you signed in and to run the Services. Embedded third-party tools, such as our scheduling widget, may set their own cookies under their own policies. You can control cookies through your browser settings, but some features may not work without them.

5. Data retention

We keep personal information for as long as needed to provide the Services and for the periods required by law, for example financial record-keeping and anti-money-laundering rules. When information is no longer needed we delete or anonymize it. Data recorded on a public blockchain cannot be deleted.

6. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit. No system is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. California residents have rights under the CCPA, including to know what we collect and to not be discriminated against for exercising their rights. To make a request, email support@fleurpay.com. We may need to verify your identity and may retain information where the law requires it.

8. International transfers

We are based in the United States and may process your information there or in other countries where we or our providers operate. Where required, we use appropriate safeguards for these transfers.

9. Children

The Services are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes

We may update this Privacy Policy from time to time. If we make material changes we will update the date above and, where appropriate, notify you.

11. Contact

Questions or requests about your privacy? Email support@fleurpay.com.